Privacy Policy

To arrange and deliver home services, we collect information such as:

• Contact details — your name, phone number, and email address.
• Booking details — service selected, address, preferred date/time, and any notes you add.
• Location — the service address you provide, and approximate location if you allow it in the app, so we can match you with nearby professionals.
• Payment information — handled by our payment partners; Orbito does not store your full card or UPI credentials.
• Usage data — pages visited, device type, and general app activity, collected automatically to help us improve the service.

• To create and manage your bookings, and connect you with a verified service professional.
• To send booking confirmations, reminders, and support updates by SMS, email, or WhatsApp.
• To improve our services, app performance, and customer support.
• To detect and prevent fraud, abuse, or unsafe activity on the platform.
• To meet legal, tax, and regulatory obligations.

We share only what is necessary to deliver your service:

• Service professionals assigned to your booking receive your name, address, and contact number.
• Payment processors handle transaction data to complete payments securely.
• Service providers we rely on for things like SMS/email delivery (e.g. our email provider) process data on our behalf.
• We do not sell your personal information to third parties for advertising purposes.
• We may disclose information if required by law or to protect the rights, safety, or property of Orbito, our users, or the public.

We keep your booking and account information for as long as your account is active and for a reasonable period afterward, to handle disputes, comply with legal obligations, and improve our services. You can request deletion of your data at any time, subject to what we're legally required to retain.

• You can request a copy of the personal data we hold about you.
• You can ask us to correct inaccurate information.
• You can request deletion of your account and associated data.
• You can opt out of promotional messages at any time — transactional messages related to active bookings will still be sent.

To exercise any of these, email us at support@byorbito.com.

We use reasonable technical and organizational measures to protect your information, including encrypted connections and restricted access to booking data. No method of transmission or storage is 100% secure, but we work to continuously improve our safeguards.

Orbito is intended for use by individuals aged 18 and above. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. If we make significant changes, we'll notify you through the app, website, or email. The "last updated" date above reflects the most recent revision.

If you have questions about this policy or how your data is handled, reach us at support@byorbito.com.