Cancellation Policy

You can cancel a booking anytime before the scheduled service window from the app, or by contacting our support team on WhatsApp.

• More than 2 hours before the scheduled slot — cancel free of charge.
• Within 2 hours of the scheduled slot — a small cancellation fee may apply, since a professional may already be assigned or on the way.
• After the professional has arrived at your location — a visit charge may apply even if the service is cancelled on-site.

Need a different time or date? You can reschedule a booking free of charge up to 2 hours before the scheduled slot, subject to availability. To reschedule, use the "Manage Booking" option in the app or contact support with your booking details.

Occasionally we may need to cancel or reschedule a booking — for example, if no professional is available in your area, or due to unforeseen circumstances. In these cases, we'll notify you as early as possible and you will not be charged. If you've already paid, a full refund will be processed.

• If you are not available at the address during the scheduled window and do not respond to the professional or our support team, the booking may be marked as a no-show and a visit charge may apply.
• If a professional does not show up for a confirmed booking without prior communication, you will not be charged, and we'll help you rebook as a priority.

Eligible refunds (such as for cancellations by Orbito, or overcharges) are processed to your original payment method and typically reflect within 5–7 business days, depending on your bank or payment provider.

If a service is stopped partway through — for example due to access issues, missing prerequisites (like water/electricity supply), or on your request — you will be charged only for the portion of work completed, as assessed by the professional and confirmed with our support team.

Open the app, go to your booking, and choose "Cancel" or "Reschedule". For refund queries or any issues, contact our support team via WhatsApp from the footer, or email support@byorbito.com with your booking details.